Refund Policy

1. Who Processes Your Payment

Subsdiary subscription payments are processed by Paddle.com Market Limited, who acts as our Merchant of Record. This means your invoice and card statement will show "Paddle", not "Subsdiary", and the purchase is legally a transaction between you and Paddle. You can read Paddle's own buyer terms here.

2. How to Request a Refund

You can request a refund in two ways:

• Contact us: email erdemkocoglu04@gmail.com and we will forward your request to Paddle and follow up.
• Contact Paddle directly: via the link in the Paddle receipt emailed to you after purchase.

3. Our Refund Terms

• If this is your first time upgrading to a paid plan and you have not actually used the Service, you're entitled to a full refund if requested within 14 days of purchase.
• For cancellations after you have actively used the Service (e.g. sent messages, used the dashboard), a partial refund for unused time is at the discretion of Paddle and Subsdiary — each request is reviewed individually.
• You can cancel your subscription at any time from the dashboard; cancellation does not affect your access for the remainder of the current billing period, and you will not be charged for the next period.
• Accidental duplicate charges or amounts billed due to a technical error are always refunded in full.

4. Processing Time

Approved refunds typically appear on your card/payment method within 5–10 business days, depending on Paddle's and your bank's processing times.

5. Contact

Questions: erdemkocoglu04@gmail.com